Privacy Policy

Aycardo Veterinary Center Inc.
Last Update: December 10, 2024

Aycardo Veterinary Center Inc. (“AVCI,” “we,” or “us”) is committed to protecting your personal information in compliance with the Data Privacy Act of 2012 (RA 10173) of the Philippines. This Privacy Policy explains how we collect, use, store, and protect your personal data, and outlines your rights as a data subject. AVCI also adheres to a strict no cookies policy, ensuring that no cookies are used to track your online activity through our platforms.

1. Scope and Application

This Privacy Policy applies to all personal information collected, processed, and stored by AVCI in connection with the services we provide, including veterinary consultations, treatments, laboratory services, and online interactions via our website, email, and social media.

2. Personal Information We Collect

We may collect the following types of personal data:
• Basic Information: Name, address, contact numbers, and email addresses.
• Pet Information: Pet name, species, breed, age, medical history, and vaccination records.
• Transaction Information: Payment details, receipts, and service records.
• Online Interaction Data: Inquiries submitted through our website or other online platforms.

3. No Cookies Policy

AVCI does not use cookies or similar technologies on its website or online platforms. We do not track your online behavior, store your browsing data, or collect any information through automated means. This policy ensures that your online privacy is fully respected while using our services.

4. Purpose of Data Collection

We collect and process your personal information for the following purposes:
• To provide and enhance our veterinary services.
• To maintain and update medical records for your pets.
• To process payments and issue receipts.
• To communicate with you regarding appointments, follow-ups, promotions, and clinic updates.
• To comply with legal obligations, such as issuing health and travel certificates.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes stated above or as required by law. Data no longer needed will be securely disposed of or anonymized.

6. Sharing of Personal Information

We will not share your personal information with third parties except:
• With your consent.
• When required by law or legal processes.
• With service providers who assist us in delivering our services (e.g., IT providers), subject to confidentiality agreements.

7. Security Measures

AVCI implements appropriate organizational, physical, and technical measures to ensure the security of your personal data, including:
• Access controls to limit unauthorized access.
• Secure storage systems for physical and electronic records.
• Data encryption for sensitive information.
• Regular audits and reviews to enhance security protocols.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights:
• Right to Be Informed: Know how your personal information is collected and used.
• Right to Access: Request access to your personal information held by us.
• Right to Rectify: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal requirements.
• Right to Data Portability: Obtain a copy of your data in an accessible format.
• Right to Complain: File complaints with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, you may contact us at info@aycardovet.com.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on our website, and significant changes will be communicated to you.

By availing of our services or interacting with us online, you acknowledge and agree to the terms outlined in this Privacy Policy.

Aycardo Veterinary Center Inc.
Main Branch: 68 J. Alcantara St., Sambag 1, Cebu City 6000 Philippines
https://aycardovet.com