Having questions with our shopping service? We hope the answers below will suffice.
Yes. We deliver all over Cebu from Santander (farthest south) to Daanbantayan (farthest north), including the smaller islands – Mactan and Bantayan, but not Camotes. In the future, we could include the whole of Visayas and Mindanao.
For Cebu orders, expect 2-3 days from date of confirmed order.
Yes. You will receive by email a tracking number once your order is shipped. You can track your shipment at this link: J&T Tracking
Pick an item you like on the SHOP page by clicking on ADD TO CART.
Every clicked item will be displayed in the CART seen on the right side of the page.
To adjust the amount of items in your cart, click VIEW CART.
When you are viewing your cart, press “+” to increase amount, or “-” to decrease amount. Changing the quantity of an order to “0” will delete the item. Press UPDATE CART to see the changes.
You may use either a credit card or a debit card through PayPal.
After finalizing your order in your CART, click CHECK OUT. But before checking out, make sure you select the type of delivery you want: (1) local pickup, or (2) delivery to your chosen address. If DELIVERY is chosen, the corresponding shipment cost displayed which will be added to your total amount.
On the CHECK OUT page, billing and shipping details will be asked from you. Click PAYPAL to proceed to payment.
You can pay even if you don’t have a PayPal account. After pressing CHECK OUT, you will be presented with this dialogue:
If you have a PayPal account, enter both your email (or mobile number) and password, then press LOG IN.
If you don’t have a PayPal account, just press PAY WITH BANK ACCOUNT OR CREDIT CARD. You will then be taken to this page:
PayPal is secure. Paypal is a reputable company with enough security and consumer protection that are put in place to keep you relatively safe online. When you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know. To know more about PayPal, click this link: All About Paypal
If the item you want is out of stock, and you want to be notified once it becomes available, just fill up the STOCK REMINDER form present on each product page. Once an item becomes available, you will be notified.
No. This type of feature is not offered by AVCI Online Shop. Just make sure to fill up the STOCK REMINDER form so you can have the opportunity to make an early purchase once the item becomes available.
Local pickup means that you don’t want the items delivered at your door. Instead, you either go to AVCI to pickup the items or you let a third party (e.g. Lalamove) get the items for you. In this case, no delivery fee will be charged on your account.
Picking up of items is done on regular clinic hours (9am-6pm Mon to Sat) at AVCI Main – Aycardo Veterinary Center Inc., 68 J. Alcantara St., Sambag I, Cebu City
After your order is confirmed, call AVCI Main (032-2383972, 4182021) to indicate when you’ll pickup the order.